Membership Agreement Policy

This Membership Agreement is between Pure Knead Massage, PLLC, referred to as the company, and monthly and yearly members, referred to as Members. By creating a membership online or over the phone for our monthly or yearly membership, clients agree to these Terms and Conditions and membership agreement. If you have booked your membership over the phone and disagree to our terms and conditions or membership agreement, you must cancel one hour after scheduling the service or prior to the appointment taking place, whichever is sooner to be refunded for the membership. The membership pricing will be reverted and the massage will be charged at the standard price. Pure Knead Massage has a four hour cancellation policy. All clients will be charged full price if they cancel with less than four hours notice prior to the appointment taking place. By agreeing to these terms and conditions, all clients acknowledge they allow a 15 minute window for the therapist to be late for the scheduled appointment due to any unforeseen road conditions that may occur. Massages cancelled due to a therapist arriving up to 15 minutes late will still be charged the full agreed upon price. Any breach of membership agreement will result in the loss of benefits of membership and these benefits. All prices will be reverted to standard single pricing. Any breach of Pure Knead Massage’s terms and conditions resulting from inappropriate behavior will result in the loss of all membership discounts and any credit on account will be deemed forfeited as liquidated damage.

Membership Terms and Policies below:

Monthly Membership:

  • Monthly Members will receive a $10 discount on all table massage services
  • Members may book multiple massages for themselves, friends, and family at the membership rate; Members must pay for all services to receive member rate
  • Monthly Members will be charged on the 1st of every month
  • Monthly Membership automatically renews monthly
  • Unused massage credits never expire
  • Memberships may be cancelled anytime; Upon membership cancellation, the clients pricing will revert back to standard pricing for future services
  • If the member’s credit card declines or expires, Pure Knead Massage will reach out to collect payment and the membership will be frozen until the account is in good standing; The member’s account must be in good standing to receive membership pricing on existing massage credits and additional services; If the account is frozen, you can reinstate the monthly membership at the time of booking to receive membership pricing on existing massage credits or any future purchases.
  • If a Monthly Member cancels membership, member cannot renew membership for six months
  • Any gratuities given to therapist used with credit on account will reduce the amount of money on account for future massages

Yearly Membership:

  • Yearly Members will receive a $20 discount on all table massage services
  • Members may book multiple massages for themselves, friends, and family at member rate; Member must pay for all services to receive member rate
  • Yearly Members will be charged for a package of 12 massages at a discounted rate at the start of their membership and may choose the duration of their choice (1 hr, 1.5 hrs, 2 hrs) for their membership
  • Yearly memberships will automatically renew yearly
  • Member massage credit never expires
  • Member may cancel anytime; Upon membership cancellation, the price charged for using existing massage credit and new reservations will revert back to standard pricing
  • If credit card declines or expires, Pure Knead Massage will reach out to collect payment; Account will be frozen until account is in good standing; Account must be in good standing to use existing credit; If account is frozen, you will be charged yearly membership at the time of booking to use your existing credit; Yearly membership will resume thereafter
  • If a Yearly Member cancels membership, member can sign up for new membership and will be charged full price at the time of booking for twelve massages
  • Any gratuities given to therapist used with credit on account will reduce the amount of money on account for future massages

By booking a massage with Pure Knead Massage at our member rate, you are agreeing to Pure Knead Massage, PLLC membership agreement. Member acknowledges that Member has read this Agreement, and the additional Terms and Conditions, the current Membership Terms and Policies, which collectively comprise of this Agreement and which constitute the entire agreement of the parties. No other agreements, written or oral, exist between Member and Pure Knead Massage, PLLC. Changes to hours of operation or price increase are not grounds for early cancellation or refund. Member may cancel at any time. Upon cancellation all discounts shall cease and member will revert back to standard pricing structure. If cancellation takes place on the first of the month and client has been charged for membership, no refund will be given to client; credit will be applied to account for use at standard pricing rate. No refunds shall be given for previous charges or yearly membership. All yearly members must pay in full at time of booking. There are no refunds given for any portion of yearly membership. All monthly memberships automatically renew on the first of every month. All yearly memberships renew yearly.

Subject to the following conditions: (1) The monthly and yearly membership shall be drawn on or about the date or dates of the Payment Schedule. The transactions on your credit card statement will constitute receipts for payment on your account. (2) If the regular payments set forth on the Payment Schedule should vary in amount, you are entitled to notice at least 10 days before each payment of when it will be made and how much it will be. However, by executing this preauthorization, you agree to get this notice only when the payment would differ by more than $50.00 from the most recent payment. (3) The privilege of making payments under this arrangement may be revoked by the Company if any item is not paid upon presentation. (4) If this preauthorization payment arrangement is revoked for any reason, this does not release you from your obligation (Payment Schedule). (5) A service fee ($25) will be assessed and drafted for any credit card or order returned for insufficient funds or any other reason. A late fee will be assessed and drafted should any monthly payment become past due. (7) This preauthorization payment arrangement shall apply to all members.

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