Once an appointment is booked you will be notified via confirmation text. You may call us back within ten minutes of booking to cancel with no penalties. After the 10 minute period we will charge a $50 booking fee. Cancellations that take place less than 4 hours prior to the scheduled massage time are non refundable. We will charge the full amount of the massage. If you have multiple appointments booked you will be charged in full for each one of them. We have to compensate the therapist for keeping their time open for you. We understand that sometimes you have to cancel. The good news is we are happy to massage someone else at the same time and location for you instead.
If you have purchased a gift certificate for someone it is an e gift certificate which means it will be emailed directly to the recipient. You are responsible to supply us with a valid email address. We are not held responsible if the email address is not valid. We will be happy to email the certificate again once you have given us a vaild email address. We will not refund the gift certificate due to lack of information. Gift certificates are valid for one year from the date of purchase. If your gift certificate is expired our site will not allow you to use it and you will not be refunded. All gift certificates are NON-REFUNDABLE, NON-REDEEMABLE, AND NON-TRANSFERABLE.